TBD’s hyperlocal judo is smart and ethical: How should rivals at the Washington Post and elsewhere respond to all the linking ahead?
In judo, you can use a big guy’s weight against him, and the same applies in business, especially the news kind.
Reading the Washington Post story on the TBD local news startup—which will compete against the Post, AOL’s Patch local network and the Washington Examiner—I couldn’t help but think “judo.”
This morning TBD is reaping many thousands of dollars in free publicity from Paul Farhi’s WaPo write-up, headlined TBD.com making its move into the crowded market of local news. The TBD people should bow down in gratitude toward L Street.
Granted, Farhi’s lead is a bit snarky (one reason for some TBD sympathizers’ depiction of the Post coverage as “sneering” and “condescending”). “Odd name,” writes Farhi, shown in the right photo, ”but let’s move on.”
Still, I see far more positives than negatives for TBD in the story’s existence. Whatever the case, the Post hadn’t any choice. For full journalistic credibility—remember, WJLA-TV and NewsChannel 8 will show up on the Web under the TBD name—L Street needs to acknowledge the new competitor’s significance. TBD will fire up live next week. And the general manager is none other than Jim Brady, ex-editor at Washingtonpost.com.
Besides, in the end, the Post story today will have been just a sideshow despite its current benefits to TBD. The real judo will happen by way of a principle espoused by Jeff Jarvis, the media guru of BuzzMachine fame—in essence, Do what you do best and link to the rest. TBD’s own news staff is tiny, with just a dozen or so actual reporters and a small band of editors. So, to try to compensate, TBD will be regularly linking not just to the Post but also to the Examiner and Patch, which has drawn more than a few dollops of money from America Online.
No wonder TBD has some nice words to say about Patch (and the Post), and not just for reasons of civility. Others’ opinions of Patch vary (denunciation of working conditions here, a few other perspectives here). What is clear is that Patch, along with the Washington Post and the Examiner, will offer a higher percentage of genuine local reporting than TBD will, thanks in part to the 60– or 70-hour weeks that some Patch editors might be putting in. TBD will be far more linkcentric than its rivals.
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- Washington Post vs. Patch.com and Examiner.com
- Washington Post vs. Allbritton’s TBD Web startup plans: BOTH sides could do better
- TBD’s Washington area news startup: Niche blogs wooed—but no signs YET of a hyperlocal nirvana
Rx for Patch’s hyperlocal sites? Downplay McMaps and beef up some of the writing—and photos and story placement
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Fueled by AOL money, the Patch hyperlocal network has started up Washington-area sites in Riverdale Park-University Park and College Park.
Some well-credentialed media people are Patched in. Maryland Regional Editor Amy L. Kovac-Ashley, for example, is a seasoned Columbia J school grad who among other jobs worked for the Washington Post’s LoudounExtra.com offshoot. Talk about learning opportunities!
Patch is not repeating the Post’s Loudoun County mistake and taking on a whole county without fully grasping all the variations in mindsets and lifestyles within it. I applaud Patch’s highly focused town-by-town approach.
Hiring dozens and dozens of journalists for the D.C. area, Patch may well outstaff TBD, which will rely more on external links to local blogs and other sites, some affiliated, some not. Patch’s bigger force of pros could mean more thorough coverage of civic matters than TBD can offer, given the hobbyist-type priorities of many bloggers. How often will TBD links to Patch sites? And what will be the pluses and minuses of such arrangements for both companies, as well as others like the Washington Post? Through sheer numbers, the Patch network might be able to make a helluva a positive difference in the D.C. area if it executes well.
But if Patch creates zillions of small sites around the country, how successful will they be as reader magnets? Will QC be up to snuff?
I examined the RiverdalePark-UniversityPark Patch site and saw both strengths and weaknesses in the network’s philosophy, which is a little like McDonald’s: Idiot-proof your production as much as possible, even at the expense of variety. I’ll review a few news items briefly—including a flood-control piece and two nice essays, respectively about pickles for sale and about toads and a dog—but let’s start with the general look of the home page. The Web, after all, is a visual medium.
This is a tour of just one site, but my casual impressions jibe with what I’ve seen elsewhere in the Patch network. Some Alexa stats do, too. As of August 2, readership for the whole network, comprising 100 or so operating sites, was merely several times higher than Baristanet’s (seven-day Alexa view). The latter is just one independent hyperlocal site that an ex-New York Times columnist and another entrepreneur started in New Jersey. As I see it, Baristanet is more passion-driven and better plugged into its community than typical Patch sites seem at first glance. The good news for Patch is that, after a sharp falloff in popularity last year, both traffic and page views per visitor are up in recent weeks, whatever the reason. Also, the view-per-visitor count dwarfs Baristanet’s. Furthermore, most of the flaws I’ll describe here could be extremely fixable, especially the local sites’ Web design, writing (quality varies), photos and story placement, just so Patch is open to change.
Patch’s equivalent of the Big Mac may be its zoomable home-page maps, with little blue balloons that, when moused over, show mentions of local events and, yes, of advertisers. Do readers want to behold a similar image day after day? And how about the separation between news and advertising? Choosing a balloon to click on while in the “Everything” mode is a bit of a gamble, a milder form of Russian Roulette, since you may see an unwelcome ad. In fact, at around 9:30 tonight, five of the seven balloons shown here led readers to ads—for the real McDonalds, S & J Bar and Restaurant, the International House of Pancakes, the Pollo Fiesta restaurant and Emmanuelle Beauty Discount Store. The only genuine non-ads in this view are for two events related to crime prevention. At least a minor ethics crime? [Update, August 7: Patch’s Amy Kovac-Ashley says those are not ads—rather representations of directory listings—but Amy now understands how confusion might result. She is considering different arrangements. Great, Amy! Delighted if the feedback helped! — D.R.]
I’m not objecting to the scarcity of listed events—expected for a new local publication—but rather to the ad-editorial blur. Luckily or unluckily the ad-event ratio appears to be far more reader-friendly on other Patch sites. Still, this sneaky approach contrasts starkly with Baristanet’s use of tasteful, upfront display ads that help local businesses nicely establish their brand names. Shown are a few Baristanet ads next to links for nearby sites in New Jersey. Now, that is how to build a business, as opposed to hiding inside a blue balloon.
I also notice another downside of the McMaps, beyond the advertisements about which color coding or other graphics could help tip off the readers. By definition, the most geo-relevant hyperlocal site will zero in on a small area, and if you do that, readers probably can drive from covered place to covered place within five or ten minutes. Paradoxically, then, in this context, when you do not even know what the balloons stand for unless you mouse over them, geo isn’t that big a deal. I can imagine exceptions, such as the use of Patch to tout and learn about neighborhood block parties. Close enough to you, the balloons could easily inspire you to do mouse-overs. But chances are you’ll see yard or phone-pole signs or get word of mouth. My friendly suggestion is to keep the maps but farm them out to inside pages and also rely on email, automated Tweets and other means to alert interested readers about neighborhood events and other hyper-hyperlocal news (Patch users can sign up for daily or weekly newsletters). On each site’s home page, Patch could run a list in the “Happening Now” vein, boldface the event descriptions and names of neighborhoods, and use postage-stamp-sized photos and other images—maybe even pictures of the main people throwing the block parties. This would be more viewable, neighborly and ethical than those horrid McMaps. I love maps, especially if appropriately used, but people and transparency first!
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- TBD D.C.-area news site not a steady riser in early Alexa stats. But let’s wait for the full story
- Crisp, lively Web pages from promising new TBD hyperlocal site—but D.C.-oriented lead story is a BIG yawner here in Alexandria, VA
Washington Post vs. Patch.com and Examiner.com
The Patch neighborhood news network—the screenshot’s from a New Jersey site—is coming soon to some Virginia and Maryland suburbs. Yet another sign that the Washington Post needs to get more serious about hyperlocal? And how about the growth of another hyperlocal network, Examiner.com? Or the latest book on the Post, which, although a “valentine” on the whole, also portrays some disturbing vulnerabilities?
Among the first Virginia suburbs to be Patched in are Annandale, Burke, Reston and Woodbridge. In Maryland the initial targets are College Park, Hyattsville and Riverdale Park-University Park.
Should the Post be worried, especially with AOL as a Patch investor? Page views per Patch visitor have shot up in recent months, according to Alexa.com statistics, and the company is aiming for kudzu-fast growth. But the sites tend to be bland, and the network’s traffic is still a speck of that for Washingtonpost.com, even with all of Patch included from eight states. In the place of the Post, I’d worry more about the TBD.com local news startup and the Examiner.com network.
TBD and its blogging network can leverage its connections with its corporate parent, Allbritton Communications, the owners of NewsChannel 8, while Examiner.com is controlled by Philip Anschutz, the same billionaire behind the dead-tree Washington Examiner. He has yet to tap all the possible synergies. Although most of the writing on Examiner.com doesn’t awe me, the network is drawing some nice numbers and uses a formula similar to the one planned for TBD—a mix of geography and an appeal to readers’ passion for sports or hobbies. The chart is apples and oranges since it pits the entire network against the Washingtonpost.com and doesn’t factor in the Post site’s advantages as a prestigious setting for ads, but keep in mind that most of the Post’s Web visitors are from outside the D.C. area anyway.
In a related vein, I’ll soon be publishing my ideas on how established newspapers and broadcast operations can use the hyperlocal approach to grow closer to their hometown readers, both directly and through their offshoots. Making the topic all the timelier is Morning Miracle, Dave Kindred’s insidery new book on the Post. Washington Post Company CEO Donald Graham in the past has noted the importance of local readers to the Post’s sustainability. At one point, says Kindred, a former Post sports columnist, Graham observed that two thirds of the Post’s ad revenue came from the approximately 15 percent of its readers who were local. So what happens if hyperlocal networks start draining off some potential revenue? Not the best news for L Street.
If the Post’s coverage keeps dissing Alexandria, VA, and nearby areas, I myself will drastically cut back the time I spend at Washingtonpost.com and probably make up for it by way of the sites of local and hyperlocal rivals. And for me to keep up with the world beyond Washington, there’s always the New York Times.
While the Post has closed domestic bureaus, the Times just keeps chugging along with national and international coverage that is more thorough and better organized than the Morning Miracle’s. Maybe the Alexa.com comparison with the Times won’t be so disappointing after a Web-site makeover, perhaps aided by the NYT’s forthcoming pay wall, a surefire way to drive off readers. But for now, national and international are much iffier than local for the Post, given such strong competition. Beware of the Madonna Effect, the tendency of the stars to crowd out the rest. I’d like to see the Post regroup locally and use the revenue to be more competitive at all levels. Donald Graham and others at the top have made it clear they’ll use only so much money from the profitable Kaplan division to prop up the Post.
The Post is still very, very repairable if the will exists; L Street just needs to get more serious about local coverage, among other things. That means good journalism daily (as opposed to the flashy but oft-problematic contest kind), not merely revenue growth. I want actionable information on local and hyperlocal issues such as taxes and zoning. I won’t buy the argument that the Post is around just to cover Metro-area highlights. Technology and skillful crowd-sourcing can take care of that. Besides, Kindred notes that in 2009 the Post’s “shrunken newsroom…still had two hundred more people than in the Watergate years.”
If the Post can’t improve locally, perhaps the Washington Post Company may want to consider selling off the first two words in its name. Keep in mind the investment preferences of Post Company board member Warren Buffett for companies with moats (PDF). Could the Post build a new-style moat in the D.C. area to deal with the TBDs and Patches? I believe so, just as I can also think of strategies that competitors could use against the Post. The Post shouldn’t wave good-bye to national and international coverage. But hasn’t the company already backed off somewhat by shutting down the domestic bureaus? A mixed message? Why is coverage of Alexandria so skimpy despite this supposed change in priorities, complete with a reminder from Executive Editor Marcus Brauchli that “we are not the national news organization of record serving a general audience”?
For a somewhat cheerier assessment of the Post than mine, check out Peter Osnos’s thoughts, at TheAtlantic.com, on both the newspaper and the Kindred book. An ex-Post reporter who became a book publisher, he notes that the Post is reconfiguring its Web site, has reduced the newspaper’s financial losses and just published the Top Secret America series. I hope he is right. But tell me, Peter, isn’t there something wrong when on certain days the front page of the Post metro section doesn’t mention the word “Virginia,” or at least not in a newsstand edition I picked up in my hometown of Alexandria? Donald Graham, check out “DC MD VA M2” (Metro section identifier) in the paper edition for July 21. The only “VA” I see is in the identifier. By contrast, NewsChannel 8 always runs prominent home page links to Virginia stories, and I haven’t the slight doubt that Allbritton Communications will be as conscientious when the cable channel rebrands itself as TBD and uses a new format to boost its now-anemic numbers. Will the Post be up to the challenge if TBD catches on?
I even wonder about the Post’s Coffeehouse Newsroom experiment, which has its place but which is no substitute for stories that arise more naturally; because the newspeople should already be representative of the geo and demographical communities covered.
But what to do, in more detail, to grow closer to readers? My forthcoming commentary will offer some ideas for both newspapers and broadcast operations. This growing-closer issue is no small matter. I wrote The Solomon Scandals, my D.C. newspaper novel, to tell a story rather than preach. But along the way, Scandals is about disconnects, not just within a fictitious newspaper but between it and the rest of the planet, especially at the neighborhood level. Hyperlocal journalism, done well, could be at least a partial cure, and as a reader I want both the Post and rivals to succeed with it.
Related: Rim Rieder’s review of Morning Miracle in the Post.
You might also enjoy:- Solomon Scandals hyperlocal series so far: A list for latecomers
- Washington Post vs. Allbritton’s TBD Web startup plans: BOTH sides could do better
- TBD’s hyperlocal judo is smart and ethical: How should rivals at the Washington Post and elsewhere respond to all the linking ahead?
- Wash. Post killing off domestic news bureaus: D.C. ‘prism’ better than the full story?
- Coming: How the Washington Post and New York Times could cope with TBD and other hyperlocal networks

