The Solomon Scandals A Washington newspaper novel by David Rothman

7Aug/100

TBD’s hyperlocal judo is smart and ethical: How should rivals at the Washington Post and elsewhere respond to all the linking ahead?

tbdlogo imageIn judo, you can use a big guy’s weight against him, and the same applies in busi­ness, espe­cially the news kind.

Read­ing the Wash­ing­ton Post story on the TBD local news startup—which will com­pete against the Post, AOL’s Patch local net­work and the Wash­ing­ton Exam­iner—I couldn’t help but think “judo.”

This morn­ing TBD is reap­ing many thou­sands of dol­lars in free pub­lic­ity from Paul Farhi’s WaPo write-up, head­lined TBD.com mak­ing its move into the crowded mar­ket of local news. The TBD peo­ple should bow down in grat­i­tude toward L Street.

imageGranted, Farhi’s lead is a bit snarky (one rea­son for some TBD sym­pa­thiz­ers’ depic­tion of the Post cov­er­age as “sneer­ing” and “con­de­scend­ing”). “Odd name,” writes Farhi, shown in the right photo, ”but let’s move on.”

Still, I see far more pos­i­tives than neg­a­tives for TBD in the story’s exis­tence. What­ever the case, the Post hadn’t any choice. For full jour­nal­is­tic credibility—remember, WJLA-TV and NewsChan­nel 8 will show up on the Web under the TBD name—L Street needs to acknowl­edge the new competitor’s sig­nif­i­cance. TBD will fire up live next week. And the gen­eral man­ager is none other than Jim Brady, ex-editor at Washingtonpost.com.

image Besides, in the end, the Post story today will have been just a sideshow despite its cur­rent ben­e­fits to TBD. The real judo will hap­pen by way of a prin­ci­ple espoused by Jeff Jarvis, the media guru of BuzzMa­chine fame—in essence, Do what you do best and link to the rest. TBD’s own news staff is tiny, with just a dozen or so actual reporters and a small band of edi­tors. So, to try to com­pen­sate, TBD will be reg­u­larly link­ing not just to the Post but also to the Exam­iner and Patch, which has drawn more than a few dol­lops of money from Amer­ica Online.

No won­der TBD has some nice words to say about Patch (and the Post), and not just for rea­sons of civil­ity. Oth­ers’ opin­ions of Patch vary (denun­ci­a­tion of work­ing con­di­tions here, a few other per­spec­tives here). What is clear is that Patch, along with the Wash­ing­ton Post and the Exam­iner, will offer a higher per­cent­age of gen­uine local report­ing than TBD will, thanks in part to the 60– or 70-hour weeks that some Patch edi­tors might be putting in. TBD will be far more link­cen­tric than its rivals.

You might also enjoy:
4Aug/104

Rx for Patch’s hyperlocal sites? Downplay McMaps and beef up some of the writing—and photos and story placement

imagepatchlogo Fueled by AOL money, the Patch hyper­local net­work has started up Washington-area sites in Riverdale Park-University Park and Col­lege Park.

Some well-credentialed media peo­ple are Patched in. Mary­land Regional Edi­tor Amy L. Kovac-Ashley, for exam­ple, is a sea­soned Colum­bia J school grad who among other jobs worked for the Wash­ing­ton Post’s LoudounExtra.com off­shoot. Talk about learn­ing oppor­tu­ni­ties!

Patch is not repeat­ing the Post’s Loudoun County mis­take and tak­ing on a whole county with­out fully grasp­ing all the vari­a­tions in mind­sets and lifestyles within it. I applaud Patch’s highly focused town-by-town approach.

tbdlogo Hir­ing dozens and dozens of jour­nal­ists for the D.C. area, Patch may well out­staff TBD, which will rely more on exter­nal  links to local blogs and other sites, some affil­i­ated, some not. Patch’s big­ger force of pros could mean more thor­ough cov­er­age of civic mat­ters than TBD can offer, given the hobbyist-type pri­or­i­ties of many blog­gers. How often will TBD links to Patch sites? And what will be the pluses and minuses of such arrange­ments for both com­pa­nies, as well as oth­ers like the Wash­ing­ton Post? Through sheer num­bers, the Patch net­work might be able to make a hel­luva a pos­i­tive dif­fer­ence in the D.C. area if it exe­cutes well.

imageBut if Patch cre­ates zil­lions of small sites around the coun­try, how suc­cess­ful will they be as reader mag­nets? Will QC be up to snuff?

I exam­ined the RiverdalePark-UniversityPark Patch site and saw both strengths and weak­nesses in the network’s phi­los­o­phy, which is a lit­tle like McDonald’s: Idiot-proof your pro­duc­tion as much as pos­si­ble, even at the expense of vari­ety. I’ll review a few news items briefly—including a flood-control piece and two nice essays, respec­tively about pick­les for sale and about toads and a dog—but let’s start with the gen­eral look of the home page. The Web, after all, is a visual medium.

imageThis is a tour of just one site, but my casual impres­sions jibe with what I’ve seen else­where in the Patch net­work. Some Alexa stats do, too. As of August 2, read­er­ship for the whole net­work, com­pris­ing 100 or so oper­at­ing sites, was merely sev­eral times higher than Baris­tanet’s (seven-day Alexa view). The lat­ter is just one inde­pen­dent hyper­local site that an ex-New York Times colum­nist and another entre­pre­neur started in New Jer­sey. As I see it, Baris­tanet is more passion-driven and bet­ter plugged into its com­mu­nity than typ­i­cal Patch sites seem at first glance. The good news for Patch is that, after a sharp falloff in pop­u­lar­ity last year, both traf­fic and page views per vis­i­tor are up in recent weeks, what­ever the rea­son. Also, the view-per-visitor count dwarfs Baristanet’s. Fur­ther­more, most of the flaws I’ll describe here could be extremely fix­able, espe­cially the local sites’ Web design, writ­ing (qual­ity varies), pho­tos  and story place­ment, just so Patch is open to change.

imagePatch’s equiv­a­lent of the Big Mac may be its zoomable home-page maps, with lit­tle blue bal­loons that, when moused over, show men­tions of  local events and, yes, of adver­tis­ers. Do read­ers want to behold a sim­i­lar image day after day? And how about the sep­a­ra­tion between news and adver­tis­ing? Choos­ing a bal­loon to click on while in the “Every­thing” mode is a bit of a gam­ble, a milder form of Russ­ian Roulette, since you may see an unwel­come ad. In fact, at around 9:30 tonight, five of the seven bal­loons shown here led read­ers to ads—for the real McDon­alds, S & J Bar and Restau­rant, the Inter­na­tional House of Pan­cakes, the Pollo Fiesta restau­rant and Emmanuelle Beauty Dis­count Store. The only gen­uine non-ads  in this view are for two events related to crime pre­ven­tion. At least a minor ethics crime? [Update, August 7: Patch’s Amy Kovac-Ashley says those are not ads—rather rep­re­sen­ta­tions of direc­tory listings—but Amy now under­stands how con­fu­sion might result. She is con­sid­er­ing dif­fer­ent arrange­ments. Great, Amy! Delighted if the feed­back helped! — D.R.]

imageI’m not object­ing to the scarcity of listed events—expected for a new local publication—but rather to the ad-editorial blur. Luck­ily or unluck­ily the ad-event ratio appears to be far more reader-friendly on other Patch sites. Still, this sneaky approach con­trasts starkly with Baristanet’s use of taste­ful, upfront dis­play ads that help local busi­nesses nicely estab­lish their brand names. Shown are a few Baris­tanet ads next to links for nearby sites in New Jer­sey. Now, that is how to build a busi­ness, as opposed to hid­ing inside a blue balloon.

I also notice another  down­side of the McMaps, beyond the adver­tise­ments about which color cod­ing or other graph­ics could help tip off the read­ers. By def­i­n­i­tion, the most geo-relevant hyper­local site will zero in on a small area, and if you do that, read­ers prob­a­bly can drive from cov­ered place to cov­ered place within five or ten min­utes. Para­dox­i­cally, then, in this con­text, when you do not even know what the bal­loons stand for unless you mouse over them, geo isn’t that big a deal. I can imag­ine excep­tions, such as the use of Patch to tout and learn about neigh­bor­hood block par­ties. Close enough to you, the bal­loons could eas­ily inspire you to do mouse-overs. But chances are you’ll see yard or phone-pole signs or get word of mouth. My friendly sug­ges­tion is to keep the maps but farm them out to inside pages and also rely on email, auto­mated Tweets and other means to alert inter­ested read­ers about neigh­bor­hood events and other hyper-hyperlocal news (Patch users can sign up for daily or weekly newslet­ters). On each site’s home page, Patch could run a list in the “Hap­pen­ing Now”  vein, bold­face the event descrip­tions and names of neigh­bor­hoods, and use postage-stamp-sized pho­tos and other images—maybe even pic­tures of the main peo­ple throw­ing the block par­ties. This would be more view­able, neigh­borly and eth­i­cal than those hor­rid McMaps. I love maps, espe­cially if appro­pri­ately used, but peo­ple and trans­parency first!

You might also enjoy:
29Jul/100

Washington Post vs. Patch.com and Examiner.com

imageThe Patch neigh­bor­hood news net­work—the screenshot’s from a New Jer­sey site—is com­ing soon to some Vir­ginia and Mary­land sub­urbs. Yet another sign that the Wash­ing­ton Post needs to get more seri­ous about hyper­local? And how about the growth of another hyper­local net­work, Examiner.com? Or the lat­est book on the Post, which, although a “valen­tine” on the whole, also por­trays some dis­turb­ing vulnerabilities?

Among the first Vir­ginia sub­urbs to be Patched in are Annan­dale, Burke, Reston and Wood­bridge. In Mary­land the ini­tial tar­gets are Col­lege Park, Hyattsville and Riverdale Park-Uni­ver­sity Park.

image Should the Post be wor­ried, espe­cially with AOL as a Patch investor? Page views per Patch vis­i­tor have shot up in recent months, accord­ing to Alexa.com sta­tis­tics, and the com­pany is aim­ing for kudzu-fast growth. But the sites tend to be bland, and the network’s traf­fic is still a speck of that for Washingtonpost.com, even with all of Patch included from eight states. In the place of the Post, I’d worry more about the TBD.com local news startup and the Examiner.com network. 

TBD and its blog­ging net­work can lever­age its con­nec­tions with its cor­po­rate par­ent, Allbrit­ton Com­mu­ni­ca­tions, the own­ers of NewsChan­nel 8, while Examiner.com is con­trolled by Philip Anschutz, the same bil­lion­aire behind the dead-tree Wash­ing­ton Exam­iner. He has yet to tap all the pos­si­ble syn­er­gies. Although most of the writ­ing on Examiner.com doesn’t awe me, the net­work is draw­ing some nice num­bers and uses a for­mula sim­i­lar to the one planned for TBD—a mix of geog­ra­phy and an appeal to read­ers’ pas­sion for sports or hob­bies. The chart is apples and oranges since it pits the entire net­work against the Washingtonpost.com and doesn’t fac­tor in the Post site’s advan­tages as a pres­ti­gious set­ting for ads, but keep in mind that most of the Post’s Web vis­i­tors are from out­side the D.C. area anyway.

imageIn a related vein, I’ll soon be pub­lish­ing my ideas on how estab­lished news­pa­pers and broad­cast oper­a­tions can use the hyper­local approach to grow closer to their home­town read­ers, both directly and through their off­shoots. Mak­ing the topic all the time­lier is Morn­ing Mir­a­cle, Dave Kindred’s insid­ery new book on the Post. Wash­ing­ton Post Com­pany CEO Don­ald Gra­ham in the past has noted the impor­tance of local read­ers to the Post’s sus­tain­abil­ity. At one point, says Kin­dred, a for­mer Post sports colum­nist, Gra­ham observed that two thirds of the Post’s ad rev­enue came from the approx­i­mately 15 per­cent of its read­ers who were local. So what hap­pens if hyper­local net­works start drain­ing off some poten­tial rev­enue? Not the best news for L Street.

image If the Post’s cov­er­age keeps diss­ing Alexan­dria, VA, and nearby areas, I myself will dras­ti­cally cut back the time I spend at Washingtonpost.com and prob­a­bly make up for it by way of the sites of local and hyper­local rivals. And for me to keep up with the world beyond Wash­ing­ton, there’s always the New York Times.

While the Post has closed domes­tic bureaus, the Times just keeps chug­ging along with national and inter­na­tional cov­er­age that is more thor­ough and bet­ter orga­nized than the Morn­ing Miracle’s. Maybe the Alexa.com com­par­i­son with the Times won’t be so dis­ap­point­ing after a Web-site makeover, per­haps aided by the NYT’s forth­com­ing pay wall, a sure­fire way to drive off read­ers. But for now, national and inter­na­tional are much iffier than local for the Post, given such strong com­pe­ti­tion. Beware of the Madonna Effect, the ten­dency of the stars to crowd out the rest. I’d like to see the Post regroup locally and use the rev­enue to be more com­pet­i­tive at all lev­els. Don­ald Gra­ham and oth­ers at the top have made it clear they’ll use only so much money from the prof­itable Kaplan divi­sion to prop up the Post.

image The Post is still very, very repairable if the will exists; L Street just needs to get more seri­ous about local cov­er­age, among other things. That means good jour­nal­ism daily (as opposed to the flashy but oft-problematic con­test kind), not merely rev­enue growth. I want action­able infor­ma­tion on local and hyper­local issues such as taxes and zon­ing. I won’t buy the argu­ment that the Post is around just to cover Metro-area high­lights. Tech­nol­ogy and skill­ful crowd-sourcing can take care of that. Besides, Kin­dred notes that in 2009 the Post’s “shrunken newsroom…still had two hun­dred more peo­ple than in the Water­gate years.”

If the Post can’t improve locally, per­haps the Wash­ing­ton Post Com­pany may want to con­sider sell­ing off the first two words in its name. Keep in mind the invest­ment pref­er­ences of Post Com­pany board mem­ber War­ren Buf­fett for com­pa­nies with moats (PDF). Could the Post build a new-style moat in the D.C. area to deal with the TBDs and Patches? I believe so, just as I can also think of strate­gies that com­peti­tors could use against the Post. The Post shouldn’t wave good-bye to national and inter­na­tional cov­er­age. But hasn’t the com­pany already backed off some­what by shut­ting down the domes­tic bureaus? A mixed mes­sage? Why is cov­er­age of Alexan­dria so skimpy despite this sup­posed change in pri­or­i­ties, com­plete with a reminder from Exec­u­tive Edi­tor Mar­cus Brauchli that “we are not the national news orga­ni­za­tion of record serv­ing a gen­eral audience”?

image imageFor a some­what cheerier assess­ment of the Post than mine, check out Peter Osnos’s thoughts, at TheAtlantic.com, on both the news­pa­per and the Kin­dred book. An ex-Post reporter who became a book pub­lisher, he notes that the Post is recon­fig­ur­ing its Web site, has reduced the newspaper’s finan­cial losses and just pub­lished the Top Secret Amer­ica series. I hope he is right. But tell me, Peter, isn’t there some­thing wrong when on cer­tain days the front page of the Post metro sec­tion doesn’t men­tion the word “Vir­ginia,” or at least not in a news­stand edi­tion I picked up in my home­town of Alexan­dria? Don­ald Gra­ham, check out “DC MD VA M2” (Metro sec­tion iden­ti­fier) in the paper edi­tion for July 21. The only “VA” I see is in the iden­ti­fier. By con­trast, NewsChan­nel 8 always runs promi­nent home page links to Vir­ginia sto­ries, and I haven’t the slight doubt that Allbrit­ton Com­mu­ni­ca­tions will be as con­sci­en­tious when the cable chan­nel rebrands itself as TBD and uses a new for­mat to boost its now-anemic num­bers. Will the Post be up to the chal­lenge if TBD catches on?

I even won­der about the Post’s Cof­fee­house News­room exper­i­ment, which has its place but which is no sub­sti­tute for sto­ries that arise more nat­u­rally; because the news­peo­ple should already be rep­re­sen­ta­tive of the geo and demo­graph­i­cal com­mu­ni­ties covered.

But what to do, in more detail, to grow closer to read­ers? My forth­com­ing com­men­tary will offer some ideas for both news­pa­pers and broad­cast oper­a­tions. This growing-closer issue is no small mat­ter. I wrote The Solomon Scan­dals, my D.C. news­pa­per novel, to tell a story rather than preach. But along the way, Scan­dals is about dis­con­nects, not just within a fic­ti­tious news­pa­per but between it and the rest of the planet, espe­cially at the neigh­bor­hood level. Hyper­local jour­nal­ism, done well, could be at least a par­tial cure, and as a reader I want both the Post and rivals to suc­ceed with it. 

Related: Rim Rieder’s review of Morn­ing Mir­a­cle in the Post.

You might also enjoy: